Community support

Community support in Essex during COVID-19

Essex Wellbeing Service

The Essex Welfare Service has relaunched as the Essex Wellbeing Service as of July 2020, after supporting 9,000 vulnerable residents who were shielding against Covid-19 during lockdown. The Essex Wellbeing Service is for all Essex residents, not just the vulnerable, and aims to help them with the practical, emotional and social care support they need as lockdown eases and they adapt to the ‘new normal’. The 3000 volunteers who supported the Essex Welfare Service will continue to play an active role as part of the new service.

The helpline for Essex Wellbeing Service is  live and residents can access services immediately by calling 0300 303 9988 or visiting


Essex Coronavirus Action group

A new FacebookTwitter and Instagram page has been set up, a collaboration between Essex County Council, The Essex Public Health Team, and local Facebook group owners, to carry out three main objectives during the COVID-19 outbreak – prevent, inform and assist.

  • Follow for advice to help prevent coming into contact with Coronavirus and passing it on to other people, including those who are vulnerable
  • Content to inform people about hoaxes, myths and fake news circulating social media about Coronavirus
  • Mobilisation of local Facebook groups to ensure that the most vulnerable members of your local community and their carers get the help they need both practically and emotionally. This may include information sharing, signposting to other services, shopping, being a phone buddy, etc.

Community support throughout Essex

Live Well Link Well

COVID-19: Please be aware that many listed services may not be offering at full capacity at this time, and some services and activities will not be running at all.

Are you looking to make changed to improve your social, physical and mental wellbeing?

Live Well Link Well is a free and confidential social prescribing service in Essex that provides practical or emotional support of a non-medical nature such as:

  • Healthy living
  • Weight management
  • Lifestyle advice
  • Maintaining physical and mental wellbeing
  • Supporting independence] mobility and equipment
  • Looking after someone
  • Getting out and about
  • Home adaptations
  • Money worries
  • Social inclusion

If you are living in Essex and aged over 18, you can contact the service directly without having to go through your GP.

Call 0300 303 9988 (Monday to Friday from 8am to 7pm) or email
If you are a health and social care professional who wants to refer someone, please use the contact details above.

Connect Well in Mid Essex

COVID-19: Please be aware that many listed services may not be offering at full capacity at this time, and some services and activities will not be running at all.


Do you want to feel more involved in your community, meet new people or make some changes to improve your health and wellbeing?

Connect Well is an easy way to access a wide variety of support and services in the districts of Braintree, Maldon and Chelmsford including:

  • Volunteering
  • Befriending and social activities
  • Support and self-help groups
  • Physical activities
  • Managing your money
  • Community transport

Find out more information about how Connect Well can help and support you, your family and friends.
You can also contact someone either by phone or email:

Volunteering matters

COVID-19 response: Find out how to help if you are a resident or a business. 

Find out more about volunteering in your area, discover the benefits of it and hear about people’s stories.



Castle Point Association of Voluntary Services (CAVS) is a not for profit charity and Council for Voluntary Service (CVS) with a strong community presence in Essex.
CAVS provides information, advice and guidance to voluntary and community organisations, to develop solutions for local issues.
For volunteering opportunities  in the Castle Point area:

Community 360

Community 360 provide a range of services and volunteering opportunities across Braintree District and Colchester Borough, delivering services for community development, community transport and volunteers.

Essex Befriending Service

Befriending service for carers, those with mental health problems, older people or with a learning disability.

Phone: 0300 770 1263


Essex Connects

COVID-19: Please be aware that many listed services may not be offering at full capacity at this time, and some services and activities will not be running at all.

Home of social prescribing in Essex. If you are looking to connect with others for social reasons, advice, support, or to volunteer then Essex connects into the heart of local communities.
Visit their website for more information.


COVID-19 update: Colchester Borough Council is monitoring the current situation on coronavirus closely following information and advice published by the government.

A service to those who want to maintain their independence. Providing both a Monitoring and Response service enabling residents to live independently in their own home safe in the knowledge that someone will be onsite quickly to help. Customers of all ages can benefit from the service for short term needs or ongoing care, giving them and their loved ones a service they can rely on and peace of mind. Visit their website for more information.

Beacon House

COVID-19 response: Beacon House is reviewing and revising its service on a day-to-day basis. 

Beacon House Ministries is a Christian charity that was established to help homeless people, those in insecure accommodation and those at high risk of homelessness. Beacon House offers a wide range of support services, providing a necessary and vital lifeline to these vulnerable individuals. Visit their website for more information.

Community transport

Community transport is for people in Essex who cannot make use of usual public transport either because of age, disability or where they live.

The transport schemes offered are different across Essex but might include:

  • social car
  • dial a ride
  • community bus journeys

Community Safety Partnership

Essex has 12 Community Safety Partnerships that work closely together to reduce antisocial behaviour, crime and the fear of crime. The county-wide Safer Essex Partnership tackles the issues of crime, disorder, drugs and alcohol in Essex. Keeping Essex Safe also provides information about what is being done to keep your community a safe place to live.

Frontline website and app 

‘Frontline’ is a website and app where you can search and identify local health and wellbeing support services – all in one place.  You can also make a self-referral, meaning you get the support you need more quickly, without waiting to see your doctor.  Over 140 services are listed and these include:

  • Foodbanks
  • Benefit and housing advice services
  • Drug and alcohol services
  • Befriending
  • Carer support
  • Family support
  • Local transport help
  • Patient support groups
  • Independent living services.

Currently, Frontline covers Harlow, Epping Forest and Uttlesford districts. Visit the following for your area:
Epping Forest:

Livewell Partners