Helplines for older people

We understand that sometimes you can feel isolated or lonely and need to reach out for support. Here are some key helplines to contact for yourself or to share with an older relative or friend:

Essex Wellbeing Service

We support people in the community and at work with a range of health, wellbeing and day to day needs. We help people access information and support to stay healthy, safe and well from help to quit smoking, to supporting families adapt to ‘new normal’.

Opening Hours: 8am – 7pm Mon- Fri, 10am-2pm Weekends
Phone: 0300 303 9988

Essex County Council

Essex County Council provide adult social care across Essex.

Opening Hours: 8.30am – 5.30pm
Phone: 0345 743 0430

Eastlight Community Housing (Formally Greenfields)

Eastlight Community Homes is a newly formed 12,000 home social housing provider, striving to meet the housing need of our communities in Essex and Suffolk.

8:30am to 5:00pm, Mon- Fri
Phone: 01376 535400
Text: 07860 024 511

Community 360

Situated at the heart of the local voluntary and community sector since 1968, Community360 is an independent, charitable infrastructure organisation whose aim is to inspire groups to seize opportunities and become more enterprising and sustainable.

Phone: 01376 550507

Citizens Advice (Freephone)

We give people the knowledge and confidence they need to find their way forward – whoever they are, and whatever their problem.

10am – 4pm Mon-Fri
Phone: 0808 2082138

Essex Befriending Service

Essex Befriends offers free adult befriending services to Carers, older people and those with mental ill health or a learning disability.

Phone: 0300 770 1263

Farleigh Hospice

We provide care for any illness that is considered life-limiting (including cancer, neurological diseases, and chronic heart, lung, and renal diseases), both in our Inpatient Unit and in our patient’s home environments.

We also provide support for families and carers, and for people who have been bereaved. Our bereavement support is available to anyone in mid Essex, even if their bereavement is not connected to our hospice.

Advice Line: 01245 455478
CIRCLE Adult Bereavement: 01245 457308


We’re here, day or night, for anyone who’s struggling to cope, who needs someone to listen without judgement or pressure.

Opening Hours: 24 hours a day
Phone: 116 123

Compass – Domestic Abuse Support

COMPASS is a single point of access funded by Essex County Council in partnership with the Office of Essex Police, Fire and Crime Commissioner to support victims of domestic abuse across Southend, Essex and Thurrock.

Opening Hours: 8am – 8pm weekdays, 8am – 1pm weekends Messages will be responded to within 24 hours.
Phone: 0330 333 7444

Essex Dementia Care

Founded in 2006, Essex Dementia Care has gone on to help countless people with dementia to maintain an active and social lifestyle.

Opening Hours: 8am-6pm Mon-Fri
Phone: 01245 363789

The Silver Line

The Silver Line is a free confidential telephone helpline offering information, friendship and advice to older people in the United Kingdom, available 24 hours a day.

Opening Hours: 24 hours a day
Phone: 0800 470 8090

Essex Age UK

Age UK Essex is an independent local charity; working in the local community to help older people for over 70 years.

Opening  Hours: 10am – 3pm Mon-Fri
Phone: 01245 346 106

Action For Family Carers

Action for Family Carers is an Essex charity, which for over 25 years, has been providing information and support to Carers who have unpaid caring responsibilities for others.  

Phone: 0300 770 80 90

Independent Age

Independent Age can provide you and your family with clear, free and impartial advice on the issues that matter: care and support, money and benefits, health and mobility.

Opening Hours: 8.30am – 6.30pm Mon-Fri
Phone: 0800 319 6789

Action on Elder Abuse

Action on Elder Abuse focus exclusively on the issue of elder abuse, not as one issue among many, but as a single focus to their work. For this reason they have extensive expertise that is not available from any other charity or agency.

Opening Hours: 9am – 5pm Mon-Fri
Phone: 0808 808 8141

Action Fraud

Action Fraud is the UK’s national reporting centre for fraud and cybercrime where you should report fraud if you have been scammed, defrauded or experienced cyber crime in England, Wales and Northern Ireland.

Opening Hours: 8am to 8pm Mon-Fri
Phone: 0300 123 2040

AbilityNet IT Support

AbilityNet supports people of any age, living with any disability or impairment to use technology to achieve their goals at home, at work and in education.

Opening Hours: 9am-5pm, Mon-Fri
Phone: 0800 269 545

ECHO (Essex Counselling at Home Organisation)

ECHO visits clients in their own homes to provide individual or couple counselling to anyone over the age of 50.

Phone: 07935 261223

Livewell Partners