Dealing with mental health crisis or emergency

Where to get help?

If you want to talk to someone right away, you can talk to:

  • EPUT (Essex Partnership University NHS Trust) have launched the 111 option 2 service in Essex, which provides support for people experiencing a mental health crisis. It is available 24/7, call 111 and selection option 2.
  • The Samaritans on 116 123 – it is available 24 hours a day, 365 days a year, for people who want to talk in confidence
  • Shout offers confidential 24/7 crisis text support for times when you need immediate assistance. Text “SHOUT” to 85258 or visit Shout Crisis Text Line
  • MIND– a charity that promotes the views and needs of people with mental health problems.Phone: 0300 123 3393 (Monday to Friday, 9am to 6pm)
  • Rethink Mental Illness-Advice and information service is open from 9:30am to 4pm Monday to Friday- Phone: 0300 5000 927
  • SANE: Emotional support, information and guidance for people affected by mental illness, their families and carers. SANEline: 0300 304 7000 (daily, 4.30pm to 10.30pm) Textcare: comfort and care via text message, sent when the person needs it most.
  • Text SHOUT to 85258 for support in a crisis – the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere.
  • Visit the NHS Choices’ mental health helpline page which has a list of organisations you can call for immediate help
  • Book an emergency GP appointment- In a crisis, you should be offered an appointment with the first available doctor
  • More information on the NHS website if you need to contact social service
Help for suicidal thoughts 
  • Download the Stay Alive app
  • Talk to someone you trust , such as your GP, or a friend or relative. Let them know what’s going on for you. They may be able to offer support and help keep you safe. There’s no right or wrong way to talk about suicidal feelings – starting the conversation is what’s important.
  • Want to help a friend or family member with suicidal thoughts? Take the free Zero Suicide Alliance suicide awareness training which only takes 20 min of your time, it could save a life!
Suffering with OCD, self-harming, anxiety or panic attacks?
  • No Panic: Charity offering support for sufferers of panic attacks and obsessive compulsive disorder (OCD). Phone: 0844 967 4848 (daily, 10am to 10pm). Calls cost 5p per minute plus your phone provider’s Access Charge
  • OCD Action: Support for people with OCD. Includes information on treatment and online resources. Phone: 0845 390 6232 (Monday to Friday, 9.30am to 5pm). Calls cost 5p per minute plus your phone provider’s Access Charge
  • Anxiety UK: Charity providing support if you have been diagnosed with an anxiety condition. Phone: 03444 775 774 (Monday to Friday, 9.30am to 5.30pm)
  • Calm Harm: Free app designed to help people resist or manage the urge to self-harm.
Local support for men
  • CALM is the Campaign Against Living Miserably, for men dedicated to preventing male suicide. Phone: 0800 58 58 58 every day 5pm – midnight
  • Men’s Health Forum: 24/7 stress support for men by text, chat and email.
Local support for young people

If you’re a young person who is struggling to cope or you’re finding it difficult to make sense of how you’re feeling, there are people who can help you:

  • There are many other resources available to support children and young people, including during Covid-19, visit our mental health support for young people page
  • Talk confidentially to Kooth to get the help you need
  • Chat to Papyrus– HOPElineUK 0800 068 4141 (Monday to Friday, 10am to 5pm and 7pmto 10pm, and 2pm to 5pm on weekends)
  • Alternatively, visit Big White Wall, the online mental health community that young people can access any time anywhere
Useful links



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